Terms & Conditions
Please read our Terms & Conditions prior to booking.
1. Deposits – We request a 20% non-refundable deposit per person when booking. In the event of cancellation pre-booked guided walks can be transferred to other dates within 28 days of the cancellation. Failure to re-book within 28 days will result in the loss of deposit.
2. Payment – Payment is required in full prior to to our guided walk commencing. Bookings can be accepted from persons aged 18 years and over.
3. Advertised Cost of Tours – Our advertised costs only cover the services of the guide during the day and lunch where stated.
4. Insurance – We accept no liability in respect of either loss or damage of, or to, personal effects, or for your personal injury, unless resulting from proven negligence of your tour leader. Clients are advised to obtain adequate insurance against personal loss and injury before travelling. Also given the cost of birdwatching equipment such as binoculars, telescopes and cameras etc, if your optics are not covered by your home insurance, then we would recommend that you take out cover to protect you against accidental damage to, or loss of your equipment, not only for your tour but for birdwatching in general.
5. Cancellation – We reserve the right to alter or cancel any booking advertised should matters beyond our control make it necessary to. These could include adverse weather conditions such as flooding, closure of the countryside following the imposing of an exclusion zone due to an animal disease outbreak, or the closure of reserves or any other land by the owners for any other reason. In such circumstances we will contact you and discuss any necessary changes with you and agree either an alternative schedule, to rearrange the tour at a later date or to cancel the tour completely.
6. Data Protection – We may hold on record the names and contact details of all the participants on our tours, and may periodically contact you to inform you of future tours or special offers etc. If you do not wish to be contacted then please let us know.
We will not pass your details on to any other person unless legally required to do so by law.
7. Customer Obligations – Customers should ensure that they wear suitable clothing for the weather conditions on the day of the tour. All of our guided tours require a certain amount of walking. If you have a health problem or physical limitation, which may affect your enjoyment of the tour, then please advise us when booking. If you have specific dietary requirements, you should advise at the time of booking so that we can confirm whether we are able to accommodate you. We reserve the right to terminate a tour if any participant behaves in a manner that is not appropriate.
Privacy Policy
We are committed to protecting your privacy and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Why do we collect your information?
We collect information about you in order to process your bookings and to provide you with the best possible service.
What information do we collect?
The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
We will never collect sensitive information about you without your explicit consent.
You can check the information that we hold about you is accurate and up-to-date by emailing us. If you find any inaccuracies we will delete or correct it promptly.
How do we monitor visits to our website?
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Will I receive unsolicited mailings?
We will not e-mail you in the future unless you have given us your consent.
Who has access to your data?
The data we hold about you is used only by Northumbrian Wildlife Tours and is not made available to any third party.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If you have any questions/comments about our privacy policy please email us